Terms of Service

1. Definitions

• "Service" refers to the HelloMarkus.ai platform, including the free diagnostic and paid application.
• "User", "Customer", "you" refers to the natural or legal person using the Service.
• "Publisher", "we" refers to HelloMarkus.ai (see legal notice).
• "Content" refers to strategies, calendars, posts, visuals and other data generated by the Service.

2. Purpose of the Service

HelloMarkus.ai is an AI-powered marketing assistance service. It generates, from a simple URL or business description:

• A marketing diagnostic and positioning
• An editorial strategy and quarterly goal
• An editorial calendar
• Ready-to-publish content (posts, emails, scripts)
• Generated visuals
• Direct publishing on connected channels (notably LinkedIn)

3. Account creation & subscription

Creating an account is required to access the full application (app.hellomarkus.ai). You agree to provide accurate information during registration and keep it up to date.

Access to the application requires a paid subscription, offered in two billing cycles: monthly (with 14-day free trial) or annual (2 months free, immediate billing). Prices are displayed on the pricing page at subscription time.

You can cancel your subscription at any time, in one click, from your account settings. Cancellation takes effect at the end of the paid period. No prorated refunds are issued except in exceptional cases (major Service failure).

4. Use of the Service

5. Intellectual property

The Service itself (code, design, brand, Markus mascot) is the exclusive property of the Publisher. No rights are assigned to you on these elements.

You own the content Markus generates for you from your data. You can use, modify, publish it without restriction. The Publisher reserves an internal usage right (aggregate analysis, Service improvement) on this content, in accordance with the privacy policy.

6. Liability & warranties

Content generated by Markus consists of recommendations, not performance guarantees. You remain solely responsible for:

• Actual publication of content
• Its accuracy (especially when discussing your company or products)
• Compliance with applicable laws (marketing, competition, intellectual property)
• Business results obtained

7. Termination

You can terminate your subscription at any time from your settings. The Publisher may suspend or terminate your account without notice for serious breach of these Terms, notably for fraudulent or unlawful use.

In case of termination, your data is retained for 3 years (see privacy policy) and you retain read access to export your content for 30 days.

8. Changes to the Terms

These Terms may be modified at any time to reflect Service or legislation changes. Users are notified by email at least 30 days before substantial changes take effect. Your continued use of the Service after this period constitutes acceptance.

9. Governing law & disputes

These Terms are subject to French law. In case of dispute, an amicable resolution will be sought first via support@hellomarkus.ai. Failing that, French courts will have jurisdiction.

As a consumer, you can resort free of charge to the consumer mediator or to the European online dispute resolution platform: ec.europa.eu/consumers/odr.